Privacy Policy

Welcome to Wing Snob. Your privacy is critically important to us. This Privacy Policy explains how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at mywingsnob.digital, place an order, interact with our digital platforms, or otherwise engage with our food services. Please read this document carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein.

Wing Snob is committed to protecting the privacy and personal data of all individuals who interact with our brand. We operate in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), the CAN-SPAM Act, and other applicable federal and state regulations governing data privacy and consumer protection.

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at any time using the contact information provided at the end of this document.

1. Company Information

This Privacy Policy applies to the following business entity:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through the following channels:

• Our website at mywingsnob.digital and any associated subdomains
• Online ordering platforms, delivery portals, and mobile-compatible web experiences linked to Wing Snob
• Email communications, newsletters, and promotional messages sent by Wing Snob
• Customer service interactions, whether conducted by email, phone, or online chat
• Loyalty programs, promotions, contests, or sweepstakes conducted by Wing Snob
• Social media pages and interactions where we collect data from users who contact us
• In-store digital kiosks, QR code-linked ordering systems, or feedback forms

This policy does not apply to third-party websites, services, or applications that may be linked from our website. We are not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any websites you visit.

3. Information We Collect

We collect various categories of personal information depending on how you interact with Wing Snob. The types of data we collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for account holders)
• Profile photo (if voluntarily uploaded)

3.2 Payment and Transaction Information

When you make a purchase through our website or ordering platform, we collect transaction-related information, including:

• Payment method type (e.g., credit card, debit card, digital wallet)
• Last four digits of your card number (we do not store full card numbers)
• Billing address associated with the payment method
• Transaction date, order total, and order history
• Refund and chargeback records

Full payment card data is processed by PCI-DSS compliant third-party payment processors and is not stored on our servers.

3.3 Usage and Behavioral Data

We automatically collect certain information about how you use our website, including:

• Pages visited and duration of visit
• Clickstream data and navigation paths
• Search terms used on our website
• Items added to cart, wishlist, or order history
• Time and date of your visit
• Referring URL (the website that brought you to ours)
• Exit pages

3.4 Device and Technical Information

We collect technical information from the device you use to access our website, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Mobile device identifiers (such as IDFA or Android Advertising ID)
• Network provider and connection type

3.5 Location Data

With your permission, we may collect precise geolocation data to facilitate delivery services or to provide location-specific offers. We may also derive your approximate location from your IP address or the delivery address you provide at checkout.

3.6 Communications Data

If you contact us by email, phone, or through an online form, we collect the content of your messages, your contact details, and any attachments or images you send to us. We may also record telephone calls for quality assurance and training purposes, where permitted by applicable law.

3.7 Marketing and Preference Data

We collect information about your preferences and marketing opt-ins, including:

• Subscription status for email newsletters and promotional communications
• Marketing preferences and communication channel choices
• Survey responses and feedback submitted to Wing Snob
• Contest or sweepstakes entries

3.8 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Please refer to Section 10 (Cookie Usage) of this policy for more details.

4. How We Use Your Information

Wing Snob uses the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Managing your account and providing account-related features
• Processing payments and managing billing
• Communicating order confirmations, updates, and delivery notifications
• Handling returns, refunds, and complaints

4.2 Customer Service and Support

• Responding to your inquiries, questions, and customer service requests
• Resolving disputes and troubleshooting problems
• Providing technical support related to our digital ordering systems

4.3 Marketing and Promotional Activities

• Sending you promotional emails, special offers, seasonal deals, and updates about new menu items
• Personalizing our marketing communications based on your order history and preferences
• Administering contests, sweepstakes, loyalty programs, and other promotional events
• Displaying targeted advertisements through our website and third-party platforms, where permitted

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any of our emails or by contacting us directly at [email protected].

4.4 Analytics and Service Improvement

• Analyzing website traffic, usage patterns, and customer behavior to improve our website and services
• Conducting internal research, audits, and quality assurance
• Developing new menu items, features, and services based on customer feedback and preferences
• Measuring the effectiveness of our marketing campaigns

4.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, court orders, and legal processes
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities
• Protecting the rights, property, and safety of Wing Snob, our customers, and the public
• Enforcing our Terms of Service and other agreements

4.6 Business Operations

• Maintaining business records and internal reporting
• Managing corporate transactions such as mergers, acquisitions, or asset sales
• Training staff and maintaining quality standards

5. Legal Basis for Processing

Under applicable United States law, including the FTC Act and CCPA/CPRA, Wing Snob processes your personal information based on the following grounds:

• Contractual Necessity: Processing required to fulfill your orders, manage your account, and deliver services you have requested.
• Legitimate Business Interests: Processing required for our business operations, fraud prevention, security, analytics, and service improvement, provided such interests are not overridden by your privacy rights.
• Legal Obligation: Processing required to comply with applicable laws, regulations, and legal processes.
• Consent: Where we rely on your consent (e.g., for marketing communications or certain cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Information with Third Parties

Wing Snob does not sell your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers are contractually obligated to use your data only for the purposes specified and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: To securely process your payment transactions
• Delivery Partners: To fulfill delivery orders to your specified address
• Cloud Hosting Providers: To host our website and store operational data
• Email Marketing Platforms: To send you communications you have opted into
• Analytics Providers: Such as Google Analytics, to help us understand website usage
• Customer Support Tools: To manage and respond to customer service inquiries
• Loyalty Program Administrators: To operate our rewards and loyalty programs

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental request
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Protect against legal liability

6.3 Business Transfers

In the event that Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

6.5 With Your Consent

We may share your personal information with other third parties when you have provided your explicit consent for us to do so.

7. Data Security

Wing Snob takes the security of your personal information seriously and has implemented a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate need to access it as part of their job responsibilities.
• Password Hashing: User account passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• PCI-DSS Compliance: Payment card data is handled exclusively by PCI-DSS compliant payment processors, and we do not store full payment card numbers on our systems.
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and audits of our systems.
• Employee Training: Our staff receive regular training on data privacy, security best practices, and how to handle personal information responsibly.
• Incident Response Plan: We maintain a data breach response plan and will notify affected individuals and applicable regulatory authorities as required by law in the event of a data breach.

7.2 Limitations of Security

While we implement robust security measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information. You are also responsible for maintaining the security of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. Wing Snob respects and honors these rights to the fullest extent required by applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources from which it was collected, the purposes for which it was used, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Note that Wing Snob does not sell personal information as defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: You may have the right to limit our use and disclosure of sensitive personal information to what is necessary to provide requested services.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, machine-readable format.

8.2 Rights Available to All U.S. Residents

Regardless of your state of residence, Wing Snob provides the following rights to all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account or records.
• Right to Deletion: Subject to applicable legal requirements, you may request that we delete your personal data.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Including your full name, email address associated with your account, the specific right(s) you wish to exercise, and any relevant details

We will acknowledge receipt of your request within 10 business days and will respond to your request within 45 calendar days. If we require additional time (up to 90 days total), we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to make a request on your behalf. We will require written authorization or power of attorney and may still require you to verify your identity directly with us.

9. Data Retention

Wing Snob retains personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods are determined by the nature of the data and the purpose for which it was collected:

When personal information is no longer required, we will securely delete or anonymize it so that it can no longer be associated with you as an identifiable individual.

10. Cookie Usage and Tracking Technologies

Wing Snob uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. This section provides a brief overview of our cookie practices.

10.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as shopping cart management, account login, and security features. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. We use this information to improve the performance of our site. Examples include Google Analytics cookies.
• Functional Cookies: These cookies allow our website to remember your preferences, such as your preferred language, location, and past orders, to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They may track your browsing activity across different websites to build a profile of your interests.

10.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website and your user experience.

For more detailed information about the cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy, which is available on our website at mywingsnob.digital.

10.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for responding to DNT signals. Wing Snob does not currently respond to DNT browser signals but will revisit this practice as industry standards evolve.

11. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. Wing Snob does not knowingly collect, use, or solclose personal information from individuals under the age of 18. Our food ordering services require users to be legal adults capable of entering into binding agreements.

We do not knowingly market to, solicit, or collect personal information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete such information from our systems.

If you are a parent or guardian and believe that your minor child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and, if applicable, promptly delete the relevant information.

12. International Data Transfers

Wing Snob is based in the United States, and all personal information we collect is processed and stored within the United States. However, some of our third-party service providers and partners may operate in other countries, which may result in your personal information being transferred to, stored in, or processed in countries outside the United States.

When we transfer personal information internationally, we take appropriate steps to ensure that your data receives an adequate level of protection consistent with applicable U.S. privacy laws and our contractual obligations with service providers. This may include requiring our service providers to comply with contractual data protection obligations and applicable privacy frameworks.

By using our website and services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States, where privacy laws may differ from those in your country of residence.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery platforms, or other external services that are not operated by Wing Snob. When you click on these links and leave our website, we have no control over and assume no responsibility for the content, privacy policies, or practices of those third-party sites.

We strongly encourage you to review the privacy policy of every website you visit. This Privacy Policy applies solely to information collected through the Wing Snob website and our directly operated services.

Examples of third-party services you may interact with in connection with Wing Snob include:

• Delivery and logistics platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Social media platforms (e.g., Instagram, Facebook, TikTok)
• Google Analytics and other analytics tools
• Payment processors (e.g., Stripe, PayPal, Square)

Each of these services has its own privacy policy, and your data shared with them is governed by those policies rather than this one.

14. Your California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 8, California residents have additional privacy rights under California law, including the Shine the Light Law (California Civil Code Section 1798.83), which allows California residents to request information about the sharing of personal information with third parties for direct marketing purposes.

California residents may also exercise their rights under the CCPA/CPRA by submitting a verifiable consumer request as described in Section 8.3 of this policy. Wing Snob is committed to responding to all valid California privacy rights requests within the timeframes mandated by law.

14.1 Categories of Personal Information Collected (CCPA Disclosure)

15. How to File a Complaint

If you have concerns about how Wing Snob handles your personal information and you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with a relevant authority.

15.1 Contact Wing Snob First

We encourage you to contact us directly in the first instance so that we can address your concerns as quickly as possible. You can reach our privacy team at:

We will make every effort to resolve your concern within 30 days of receipt.

15.2 Filing a Complaint with the FTC

If you believe your rights as a consumer have been violated, you may file a complaint with the Federal Trade Commission (FTC), which is responsible for enforcing federal consumer protection laws in the United States, including privacy-related matters:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.3 Filing a Complaint with the California Attorney General (California Residents)

California residents who believe their rights under the CCPA/CPRA have been violated may contact the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy
• Attorney General Consumer Complaint: Submit a Complaint

16. Changes to This Privacy Policy

Wing Snob reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date at the top
• Send an email notification to users with registered accounts, where the changes are material
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website or services following the posting of changes constitutes your acknowledgment of the modified policy. If you do not agree with the changes, you should discontinue use of our website and contact us to request deletion of your personal information.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Wing Snob handles your personal information, please do not hesitate to get in touch with us:

We are committed to working with you to resolve any privacy concerns fairly and promptly. All privacy-related inquiries will be acknowledged within 10 business days, and we will endeavor to provide a full response within 45 calendar days of receipt.