Refund Policy

At Wing Snob, we are committed to delivering a satisfying dining experience with every order. We understand that issues can arise, and we want to make sure every customer is treated fairly. This Refund Policy outlines the terms and conditions under which refunds, exchanges, and cancellations are handled for orders placed through our website at mywingsnob.digital or through any other authorized ordering channel.

Please read this policy carefully before placing your order. By completing a purchase with Wing Snob, you acknowledge that you have read, understood, and agreed to the terms set forth in this Refund Policy. If you have questions, our team is always available to help.

1. Our Commitment to Customer Satisfaction

Wing Snob takes pride in the quality of our food and service. Every order is prepared with care using fresh ingredients. However, we recognize that errors can happen — whether it is an incorrect item, a missing component, a quality concern, or a delivery issue. In such cases, we are committed to finding a fair and timely resolution for our customers.

Our refund and exchange process is designed to be straightforward, transparent, and consistent with applicable consumer protection laws in the United States, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act.

2. Eligibility Conditions for Refunds

Refunds may be issued under the following circumstances. All refund requests are subject to review and approval by our customer service team.

2.1 Qualifying Reasons for a Refund

• You received an incorrect item that does not match your order confirmation.
• Your order arrived in an unsatisfactory condition due to preparation or packaging errors on our part.
• A significant portion of your order was missing, and you did not receive what you paid for.
• Your order was never delivered or picked up due to a confirmed system or operational error on our end.
• You were charged multiple times for the same order due to a billing error.
• A food safety concern was identified and can be reasonably documented.

2.2 Conditions That Must Be Met

• The refund request must be submitted within the applicable timeframe described in Section 3.
• You must provide your order number, contact information, and a description of the issue.
• Photographic or written evidence of the issue may be requested by our team to process the claim.
• The order must have been placed directly through mywingsnob.digital or an authorized Wing Snob platform. Orders placed through third-party delivery apps are subject to the refund policies of those respective platforms.

3. Timeframes for Refund Requests

To ensure a fair and effective review, all refund requests must be submitted within the time limits outlined below.

Requests submitted outside of these timeframes may not be eligible for a refund. We encourage customers to inspect their order upon receipt and contact us immediately if there is a concern.

4. Non-Refundable Items and Circumstances

Certain items and situations are not eligible for refunds. These include, but are not limited to:

• Orders that have been fully consumed or substantially eaten before a complaint is filed.
• Requests based on personal taste preferences (e.g., you simply did not enjoy the flavor).
• Customization errors caused by incorrect input at the time of ordering by the customer.
• Orders placed through third-party delivery platforms — these must be resolved directly with the respective platform (e.g., DoorDash, Uber Eats, Grubhub).
• Promotional, discounted, or complimentary items provided at no charge.
• Gift cards and digital vouchers once they have been issued or redeemed.
• Delivery fees charged by third-party services.
• Orders affected by circumstances outside our control, such as extreme weather, natural disasters, or other force majeure events.

5. How to Request a Refund (Step-by-Step)

To request a refund, please follow these steps carefully:

1. Step 1 – Gather Your Information: Before contacting us, have the following ready:
   • Your full name and contact information
   • Your order number (found in your confirmation email or receipt)
   • The date and time of your order
   • A clear description of the issue
   • Photos or supporting documentation, if applicable
2. Step 2 – Contact Us: Reach out to our customer service team using one of the methods below:
   • Email: [email protected]
   • Website: mywingsnob.digital
   Please use the subject line: "Refund Request – Order #[Your Order Number]"
3. Step 3 – Submit Your Request: Provide all required details in your message. Incomplete requests may delay processing. Our team will acknowledge your request within 1–2 business days.
4. Step 4 – Review and Verification: Our customer service team will review your request, verify the order details, and may reach out for additional information or clarification.
5. Step 5 – Decision and Resolution: Once reviewed, we will notify you of the outcome via your provided email address. If approved, your refund will be processed according to the timelines in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds depends on your original payment method.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• Only specific items in your order were incorrect, missing, or unsatisfactory, while the remainder of the order was correct and complete.
• A portion of the food was consumed before the issue was reported.
• The issue reported does not affect the full value of the order.
• A discount, coupon, or promotional credit was applied to the original order — the refund amount will be adjusted accordingly.

The amount of a partial refund will be determined at the sole discretion of Wing Snob's customer service team based on the nature and extent of the issue reported.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional item exchanges in the same manner as non-food retailers. However, we do offer the following resolution options when an error occurs on our part:

• Order Replacement: If your order was incorrect or significantly flawed due to our error, we may offer to prepare and deliver or make available a replacement order at no additional charge. This option is subject to availability and must be requested within the timeframes outlined in Section 3.
• Store Credit: In lieu of a monetary refund, we may offer store credit equivalent to the value of the affected item(s), which can be applied to a future order at Wing Snob.
• Monetary Refund: Where applicable and approved, a full or partial monetary refund will be issued to the original payment method.

Our team will work with you to determine the most appropriate resolution based on the specifics of your situation.

9. Cancellation Policy

We understand that plans can change. Below are the terms governing order cancellations:

9.1 Online and App Orders

• Orders may be cancelled within 5 minutes of placement, provided preparation has not yet begun.
• Once an order has entered the preparation stage, cancellation is no longer possible and no refund will be issued.
• To request a cancellation, contact us immediately at [email protected] or through the order management section at mywingsnob.digital.

9.2 Catering and Large Group Orders

• Cancellations for catering or bulk orders must be submitted at least 48 hours before the scheduled fulfillment time to receive a full refund.
• Cancellations made between 24 and 48 hours in advance may be subject to a cancellation fee of up to 50% of the total order value.
• Cancellations made less than 24 hours before the scheduled time are non-refundable, as ingredients and preparation time will have already been committed.

9.3 Wing Snob-Initiated Cancellations

In the event that Wing Snob must cancel your order due to unforeseen operational issues, ingredient unavailability, or technical errors, you will receive a full refund to your original payment method. We will notify you promptly via the contact information provided at the time of ordering.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob provides a structured dispute resolution process to ensure all concerns are addressed fairly.

10.1 Internal Escalation

If your initial refund request is denied or you disagree with the resolution offered, you may escalate your concern by sending a detailed written complaint to [email protected] with the subject line: "Refund Dispute – Order #[Your Order Number]". Please include all prior correspondence and any additional evidence to support your claim. A senior member of our team will review your case and respond within 5 business days.

10.2 Chargeback Notice

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or credit card provider. Filing a chargeback without first attempting to resolve the issue with Wing Snob may result in the suspension of your account. We are committed to resolving disputes quickly and fairly when given the opportunity to do so.

10.3 External Resolution

If an internal resolution cannot be reached, customers may seek assistance from the following resources:

• Federal Trade Commission (FTC): www.ftc.gov — for consumer protection complaints under the FTC Act.
• Better Business Bureau (BBB): www.bbb.org — for business complaint mediation.
• Your state's consumer protection agency, based on the state in which the transaction occurred.

10.4 Governing Law

This Refund Policy is governed by the laws of the United States. Any disputes arising from or related to this policy shall be subject to applicable federal and state consumer protection laws. For customers in California, additional rights may apply under the California Consumer Privacy Act (CCPA/CPRA) and other applicable California statutes.

11. Modifications to This Policy

Wing Snob reserves the right to update, modify, or revise this Refund Policy at any time. Changes will be effective immediately upon posting to our website at mywingsnob.digital. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the revised policy. The date at the top of this page will reflect when the most recent update was made.

12. Contact Us

If you have any questions, concerns, or would like to submit a refund request, please do not hesitate to reach out to our customer service team. We are here to help and are committed to resolving your concerns as quickly as possible.

This Refund Policy was last updated on July 24, 2026, and is effective as of that date. Wing Snob reserves all rights not expressly granted herein.